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Upsell

I watched an Olivier Roland’s video  and there is good stuff. Olivier Roland was in the Heathrow’s airport to take a plane. It was in the morning then he took his breakfast in the airport. Look this scene : Olivier : Hi, I would like a green tea Cashier :Ok, do you want a large cup ? Olivier : No, […]

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Managing Haters

I read a Nerd Fitness article  and there is good stuff. Imagine you’re in a restaurant with your friends and the order is : Person A : Chicken and broccoli, please ! Person B : I’ll have fish quinoa and a salad please. Person C : I’ll take the steak, asparagus and sweet potato, please. Person D : I’ll take a

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