Emotionally Manage Negative Reviews

emotionally, manage, negative reviews, excellent, good, average, poor, worst

What’s up ? This is THE stephane ANDRE !!! I watched an Olivier Roland’s video and I learned some good stuff.

When we have company, we read customer reviews to improve the products/services. But we have a way of thinking that can hinder the company’s evolution. Here is an example, for a product the are 10 positive reviews and 1 negative review. The problem is that the entrepreneurs will think 1000 times more about the negative review rather than 10 reviews positive.

Bad comment

emotionally, manage, negative reviews

To change this way of thinkging, it’s necessary to understand that this is part of human nature. We have been educated by evolution to focus more on negative things than positive things. And yes, our ancestors lived in an unstable environment during the vast majority of the existence of the human being. Here are some examples :

  1. Our ancestors were very attentive to the elements that were partially negative. They could be very happy, have a great day but they had to pay attention to the powerful animals that could, by surprise, kill them.
  2. Our ancestors had to pay attention to the disputes that had in the village because these disputes could deteriorate the village’s stability. This can result in creating friction that undermines trust in terms of collaboration for survival.
  3. Our ancestors were never satisfied with their situation and this motivated them to improve their lifestyle through science.

Solution

emotionally, manage, negative reviews, positive

As you’ve seen, this is a way of thinking that we have in human nature and there are some tips to avoid being obsessed with these negative reviews. I propose 3 solutions :

  • Ignore them. The more negative reviews you see, the more you’ll be desensitized to that. It’s not very complicated because if your company is working well, you have few negative reviews.
  • Delegate the management of reviews to a member in your company. This allows you to avoid being on the front line in the emotional impact to be less affected. It’s true, this solution have a problem. It creates distance between the entrepreneur and the customers feedbacks. It’s for this reason that it’s recommended to set up a procedure for the member who handles the reviews saying : « From now on, it’s you who manages the reviews. The thing I would like you to do is that you only transfer negative constructive reviews to me ». Negative constructive reviews are the criticisms where you see the urge to help.
  • Create an email address only for positive reviews. For example, you can name this email : « positivereviews@yourCompanyName.com » and tell to the person who manages the reviews that each time he/she receive a positive reviews, he/she send it to this email. You can also tell to this person to make a screenshot of a positive review from social media and send it to this email.

With this email address, you create the email of happiness. This will be useful for moments of demotivation and doubt. If, for example, there is an negative reviews that makes you feel bad and you think about it several hours later, you can log on this email, read positive reviews and realize that you’re doing a good job. It’s really a special feeling to know that you’re changing the lives of many people. It’s really fantastic and it allows you to relativize.

It’s possible to make a combination of the 3 solutions. It means, you force yourself to read the negative reviews to desensitize you ; you delelgate part of the process to manage the reviews ; you create a magical email as a psychological support.

These solutions allow you to put things in their place so that you don’t get overwhelmed by negative emotions.

It’s possible that you know of other methods to handle negative reviews, if it’s true, share your method with us in the comments section.

Subscribe to my newsletter and share this article if you think it can help someone you know. Thank you.

-Steph

P.S. If you’re in Miami and you like Caribbean food, go to my cousin’s bistro to eat Haitian food, click here.

Priorities Of The Dieting (Part 2)

 body nutrition

Self-protection and the warning is clear that I have to make here to avoid some sarcastic haters remarks « again, not an exact science » and « this is basic information » and « blah blah blah ».

With that said, I first want to make a presentation and talk about variables.

  • Energy intake – This is the total number of calories you take in. Reminder, Calories are a unit of energy, not nutrition ;. they are used to power your body. Your energy and your energy consumption are both measured in calories and should be set aside rather than use it to determine your progress.

  • The types of foods – I use this term because I don’t know how to call the difference between the type of diet. So your typology could be Paleo or vegetarian or vegan or omnivore, etc. Essentially, it’s the basic catch-all term to describe your eating habits.

  • Macronutrients – also known as the composition of your individual food items. There are three macronutrients: carbohydrates, proteins and fats. Each of them are important and to help you in your diet, think « low fat » versus « low carb ».

  • Timing of meals – this variable is essentially to do with how often or when you eat your food; how many meals you eat per day (6 vs 3, for example), if you eat every 2-3 hours or do some type of fasting.

  • food combination – basically, eat foods with other foods (or avoid foods).

Now, it’s both the description of the individual components of dietary change and the order in which they must be handled.

“Weight loss comes down to the balance of energy – if you burn more than you eat, you lose weight and it doesn’t matter what you eat”.

I mean, yeah, sure. it deserves.

Energy balance is important; and if we have learned anything from the “Twinkie Diet” a few years back is that if you keep your calories low enough, you will lose weight. Even if you eat Twinkies.

twinkies

The thing is that it’s possible to lose “weight” based on foods with a low-calorie, regardless of the food you eat. But this is not a sustainable method.

Moreover, even with low-calorie, the foods you eat will work. Eating 1000 calories of Twinkies will have a different effect on your metabolism and also the hormonal response than eating 1000 calories of steak.

Finally, it’s impossible to have 100% progress that you want if you just reduce calories. You will lose weight, but you probably will not seem to go very well. So what’s the point?

“Nutrition is more than energy in/energy out ! “

energy balance

Yes of course. However, unless you have a metabolic disorder, it’s still the most important factor. Even if you bring changes to the food you eat.

« If you do a Paleo diet, vegetarian, etc., you don’t need to worry about calories»

Your food type is very important. But maybe not for the reason you think.

I will not make any argument on the Paleo diet (because I think it’s cool), but because I know many people who use it, I use it as my basic example.

And it’s not because the Paleo diet is cool it’s the only system to diet for health or fat loss.

First, you can’t change for Paleo easily because it implies for most people to eliminate 90% of what they are “allowed” to eat before the change. This is a complete overhaul of food habits.

paleo diet

Second, when someone makes a food system change which is very restrictive, they will eat less than before. There are many reasons for this, the most obvious is that there is less food allowed to eat, you don’t not eat as much food. In fact, it has been shown that when people have less food options, they eat less and vice versa.

We must recognize the fact that these diets tend to help people auto-regulate in term of their calorie intake. Once you eliminate processed foods, it’s much more difficult to eat 3500 calories that you took before.

Paleo foods, for example, fill you; if you already had a “bad” food day on a normal diet, you may have taken 4,000 calories. Try to eat 4000 calories of Paleo food is much more difficult; meat and vegetables certainly don’tmake for easy eating.

This is not to say that a point of view isocaloric the Paleo (for example) is better than eating Twinkies; as I’ve covered, this is not the case. Your hormonal and metabolic reaction with these foods will be better and you willhave better health. Period.

“Oh, if you agree, Paleo is the solution?”

Listen carefully, it’s not what I said. Look, it’s not rocket science to understand that the chances for most people following an organic diet without processed foods are best. But you can’t just put a label and say that energy intake is the important thing.

This is the thing that bothers me about the most dogmatic people in the Paleo community. They refuse to recognize that a superior food dietary doesn’t completely cancels the laws of thermodynamics. HAAAA !.

This is not a rant, but tell someone to not have to worry about calories in diet is wrong -it’s insane. This means that if you eat 8000 calories and that you only need to eat 2000, you’ll going to gain weight.

Of course, you’ll probably gain less weight by eating 8000 cals steak and vegetables than if you do it with 8000 calories of cakes. But a huge caloric excess will further lead to changes in body composition.

To quote the philosopher Darth Vader, « Search your feelings, you know it’s true ».

Sorry. It wasn’t science, I got a little…. Moving on.

“Mom said that calories are the devil, Colonel Sanders!

We just have to eliminate them and you will be fine. “

Macronutrients manipulating is a very powerful piece of the puzzle; but it isn’t the only thing you have to look. If you drop carbs, you will lose weight for a while. Especially if you have a lot of fat to lose. But without other adjustments, you’ll stall rather quickly.

macronutriment

Again, you have to worry of global energy consumption. You tend to eat less on low-carb diets. Or eating more carbohydrates make you likely to eat more, as they are less filling, lead to faster gastric emptying times, and aer extra delicious.

Of course, the elimination of carbohydrates has a ton of hormonal benefits, which is one reason that I highly recommend, especially in the initial phases of most diets. However, I am not suggesting that this is the only step you should take or even the most important step on the road to have a better body is deceptive.

« Oh, just trying intermittent fasting and don’t worry about anything else ».

I like fasting. I am really and truly. I’ll be the first to admit that tends to help people lose weight because it helps regulate energy intake.

For starters, it’s harder to overeat if you have reserved time during which you don’t eat at all. In addition, fasting helps in terms of appetite control … which also helps to eat less. Etc.

Of course, fasting works for other reasons like hormonal benefits which I will discuss in another article.

This means that you can’t “just try IF” and not you worry about other things to adjust.

fasting

Anyway…

As you can see with my arguments, I think all those things are important. For some people, change these things will lead to results; in fact, for some people, change one thing will lead to better results without forgetting to adjust two or three variables. At least in the short term.

However, in the absolute idea, no ONE KEY you can change that gives consistent results over time, at least not if you want to go beyond your old results.

And therefore, all the variables I mentioned are all important to some degree, as I alluded to, some are a little more important than others. Or at least, will serve as greater leverage points.

So to represent things mathematically, I’ve done this:

The priorities of Dieting Stephane Version:

  • Energy intake – 33-43%

  • Food Type – 25-35%

  • Macronutrients – 20%

  • Timing of meals – 10%

  • Combination of food – 2%

As you could see, out of respect for those who want to criticize, I have left you for a range of effects for the first two because I think it varies from person to person. But it’s damn accurate.

If you want to maximize results in the absolute, concentrate on the changes in these variables, in THAT order. Period.

Remind yourself that when you need to diet, it isn’t just what you change – this is the order that you make the changes in.

Now go and tell everyone you know because my friend, knowing is half the battle.

-Steph