Emotionally Manage Negative Reviews

emotionally, manage, negative reviews, excellent, good, average, poor, worst

What’s up ? This is THE stephane ANDRE !!! I watched an Olivier Roland’s video and I learned some good stuff.

When we have company, we read customer reviews to improve the products/services. But we have a way of thinking that can hinder the company’s evolution. Here is an example, for a product the are 10 positive reviews and 1 negative review. The problem is that the entrepreneurs will think 1000 times more about the negative review rather than 10 reviews positive.

Bad comment

emotionally, manage, negative reviews

To change this way of thinkging, it’s necessary to understand that this is part of human nature. We have been educated by evolution to focus more on negative things than positive things. And yes, our ancestors lived in an unstable environment during the vast majority of the existence of the human being. Here are some examples :

  1. Our ancestors were very attentive to the elements that were partially negative. They could be very happy, have a great day but they had to pay attention to the powerful animals that could, by surprise, kill them.
  2. Our ancestors had to pay attention to the disputes that had in the village because these disputes could deteriorate the village’s stability. This can result in creating friction that undermines trust in terms of collaboration for survival.
  3. Our ancestors were never satisfied with their situation and this motivated them to improve their lifestyle through science.

Solution

emotionally, manage, negative reviews, positive

As you’ve seen, this is a way of thinking that we have in human nature and there are some tips to avoid being obsessed with these negative reviews. I propose 3 solutions :

  • Ignore them. The more negative reviews you see, the more you’ll be desensitized to that. It’s not very complicated because if your company is working well, you have few negative reviews.
  • Delegate the management of reviews to a member in your company. This allows you to avoid being on the front line in the emotional impact to be less affected. It’s true, this solution have a problem. It creates distance between the entrepreneur and the customers feedbacks. It’s for this reason that it’s recommended to set up a procedure for the member who handles the reviews saying : « From now on, it’s you who manages the reviews. The thing I would like you to do is that you only transfer negative constructive reviews to me ». Negative constructive reviews are the criticisms where you see the urge to help.
  • Create an email address only for positive reviews. For example, you can name this email : « positivereviews@yourCompanyName.com » and tell to the person who manages the reviews that each time he/she receive a positive reviews, he/she send it to this email. You can also tell to this person to make a screenshot of a positive review from social media and send it to this email.

With this email address, you create the email of happiness. This will be useful for moments of demotivation and doubt. If, for example, there is an negative reviews that makes you feel bad and you think about it several hours later, you can log on this email, read positive reviews and realize that you’re doing a good job. It’s really a special feeling to know that you’re changing the lives of many people. It’s really fantastic and it allows you to relativize.

It’s possible to make a combination of the 3 solutions. It means, you force yourself to read the negative reviews to desensitize you ; you delelgate part of the process to manage the reviews ; you create a magical email as a psychological support.

These solutions allow you to put things in their place so that you don’t get overwhelmed by negative emotions.

It’s possible that you know of other methods to handle negative reviews, if it’s true, share your method with us in the comments section.

Subscribe to my newsletter and share this article if you think it can help someone you know. Thank you.

-Steph

P.S. If you’re in Miami and you like Caribbean food, go to my cousin’s bistro to eat Haitian food, click here.

Install Tableau Desktop and Tableau Public

tableau desktop public data visualization

I have just enrolled in a Data Science course on Udemy  and I learned good stuff.

Today, I’ll show you how to install Tableau.

Use your web browser to go to https://www.tableau.com/ . On the homepage, there are several options of packages to be installed.

For the course that I do, there is the choice between 2 versions : Tableau Desktop and Tableau Public.

Tableau Public charged and of course, there is a trial version of 14 days. Tableau Public is free and is perfectly usable for this course because there are the same features as Tableau Desktop.

Install Tableau Desktop

Click on the « Try Now » button on the top right

tableau desktop public data visualization

Here there are 3 options : Tableau Desktop, Tableau Online and Tableau Server. What interests us is Tableau Desktop and for that we need to give an email. Once you gave your email, the installation file downloaded automatically.

tableau desktop public data visualization

Don’t worry, the download contains the correct version of the file. This will be a « xzy.EXE » file for Windows and a « xyz.DMG » file for Mac.

If this isn’t the right version that has been downloaded, you can always do this manually with these links.

tableau desktop public data visualization

As soon as the download is complete, you can watch tutorial videos in the « Get Started » area. It’s simple and intuitive.

Install Tableau Public

To install Tableau Public, it’s a little different because you have to go to another website. Use your web browser to go to https://public.tableau.com/s/.

Like for Tableau Desktop, you need to give an email to install the installation file automatically.

tableau desktop public data visualization

The majority of people who use Tableau Public are journalists or public organizations that do not have confidential data because Tableau Public data is on public servers. And as you know, data of a public server is freely accessible to everyone on internet.

Here the Tableau Public main graphic user interface.

tableau desktop public data visualization

Tableau Desktop and Tableau Public have the same structure, features and visualization layout.

But there are 3 differences :

  • With Tableau Public, you can’t extract data because your data is on a public server.

  • With Tableau Public, you need to make screenshots (printscreen) of your charts because you can’t export them.

  • With Tableau Desktop, you can connect to more file type and you can export your charts.

Share this article if you think it can help someone you know. Thank you.

-Steph

Body Update 21aug2016

body golden ratio

As the category « Body Massacre » is the documentation of my body’s evolution, it’s important that I show you my progress. My goal is to reach the golden ratio to get my body in X-shape. My goal isn’t to have 6-packs but to have a symetric and proportioned body.

The X-shape body X : It’s broad shoulders, thin waist, well-developed legs. All symbolize virility and strength.

Golden Ratio : This is a mathematical term that is comparing two things that led to the proportion between the two in an ideal way. The face is an excellent example, the face forms a golden rectangle with eyes in the middle. The mouth and nose are each placed at golden sections of the distance between the eyes and the bottom of the chin. Look at your face.

Comparing results have a ratio of 1: 1.618. For example if the length of your hand has a value of 1, the combined length of your hand + forearm has an approximate value of 1.618.

There are internet sites that allow you to calculate your ratio here and there

I use my app JEFIT  to track my evolution :

body progress jefit

This is the screenshot of my smartphone and yes, it’s in kilo and cm. When it’s green, it means I don’t reach the ratio.

For bodyfat’s percentage, I use the caliper and his table. It’s not super accurate, but it gives an idea of the situation. The day I want accurate informations, I would go to a laboratory to use a machine but for the moment the caliper is fine.

Here are my measurements :

  • Taille / Height : 175cm / 5.7ft
  • Poids / Weight  : 76.9kg / 169.5lbs
  • Graisse corp % / Bodyfat %: 5.6
  • Taille / Waist : 81.4cm / 32inches
  • Pectoraux / Chest : 95.8cm / 37.1inches
  • Bras / Arms : 33cm / 12inches
  • Avant-bras / Forearms : 29cm / 11.4inches
  • Epaule / Shoulder : 119cm / 46.85inches
  • Hanche / Hips : 92cm / 36.2inches
  • Cuisse / Thighs : 55.5cm / 21.85inches

Here are photos of 21 aug 2016, the morning fasting:

body update 21aug2016

You have seen, there are several green areas so I have progress to do, it’s cool. I’m not trying to be perfect, reach the golden ratio will give me a solid foundation.

And you ? Do you want to reach the golden ratio ?

-Steph

Progression Corps 21aug2016

body golden ratio

Comme la catégorie « Body Massacre » est la documentation de l’évolution de mon corps, il est important que je te montre mon suivie. Mon objectif est d’atteindre le ratio d’or pour avoir mon corps en forme de X. Mon but n’est pas d’avoir les 6-pack mais d’avoir un corps symétrique et proportionné.

Le corps en forme de X : C’est épaules larges, taille fine, jambes bien développées. Le tout symbolisent virilité et force.

Ratio d’or : C’est un terme mathématique qui est la comparaison de deux éléments qui conduit à la proportion entre les deux d’une manière idéale. Le visage est un excellent exemple, le visage forme un rectangle d’or avec les yeux dans son milieu. La bouche et le nez sont placés chacun au niveau des sections d’or de la distance entre les yeux et le bas du menton. Regarde ton visage.

La comparaison des résultats ont un ratio de 1:1.618. Par exemple si la longueur de ta main a une valeur de 1, la longueur combinée de ta main + l’avant-bras a une valeur approximative de 1.618.

Il y a des sites internet qui te permettent de calculer ton ratio d’or ici et

 

J’utilise mon appli JeFit  pour suivre mon évolution :

body progress jefit

C’est le screenshot de mon smartphone et oui, c’est en kilo et en cm. Quand c’est en vert, ça veut dire que je n’est pas encore atteins le ratio.

Pour le pourcentage de graisse corporelle, j’utilise l’étrier et le tableau qui est avec. Ce n’est pas super précis mais cela donne une idée de la situation. Le jour où je voudrais une information précise, j’irais dans un laboratoire pour utiliser une machine mais pour le moment l’étrier va très bien.

Voici mes mensurations :

  • Taille / Height : 175cm / 5.7ft
  • Poids / Weight  : 76.9kg / 169.5lbs
  • Graisse corp % / Bodyfat %: 5.6
  • Taille / Waist : 81.4cm / 32inches
  • Pectoraux / Chest : 95.8cm / 37.1inches
  • Bras / Arms : 33cm / 12inches
  • Avant-bras / Forearms : 29cm / 11.4inches
  • Epaule / Shoulder : 119cm / 46.85inches
  • Hanche / Hips : 92cm / 36.2inches
  • Cuisse / Thighs : 55.5cm / 21.85inches

Voici des photos du 21 aug 2016, le matin à jeun:

body update 21aug2016

Tu as vu, il y a plusieurs zones vertes donc j’ai des progrès à faire, c’est cool. Je ne cherche pas à être parfait, atteindre le ratio d’or me donnera une fondation solide.

Et toi, tu veux atteindre le ratio d’or ?

-Steph